Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from

Delivery is a flat rate of £5.45 anywhere in the post-code area of the United Kingdom.

Which payment methods are accepted?

All payments are made via PayPal, where you can use a Credit or Debit card if you do not have a PayPal account.

How long will delivery take?

Orders are normally delivered within 7-10 days of being placed, however, as some items may come directly from Bracli in Spain, there may be the occasional delay that is beyond our control. Please allow up to 28 days before contacting us with regards to non-delivery.

How secure is shopping with Is my data protected? uses SSL (https://) on all pages, which can be seen by the “Green Padlock” symbol in the top bar.

All transactions are conducted over a secure connection with and any data entered into the PayPal system is covered by the protections and guarantees that PayPal offer. All other personal data entered on this website is subject to GDPR and you may request a copy of any such data, or ask for it to be anonymised on our Privacy Tools page.

What exactly happens after ordering?

Once payment has been confirmed, you will receive an email confirmation of your order and further emails when your order has been shipped, along with delivery and tracking details.

Do I receive an invoice for my order?

If you require an invoice, please send an email to

Please include your name and order number.

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